Benefits of Unified Communication in a Globalised Economy

Globalisation has played a vital role in changing the pattern of economic activities in a developing country like Malaysia. It has led towards economic growth that has brought about tremendous changes in wealth distribution and business expansion in the country. With the help of globalisation, firms have developed better access towards the markets of developed countries. Malaysian companies have clients based across the globe and export their goods in all parts of the world. Such firms can use unified communication (UC) solutions to keep a close tab on all their branches and employees and interact with overseas clients.

Unified communication and collaboration suites enable organisations to streamline the business communication process efficiently and effectively. This collaborative solution combines email, instant message, conferences, web and audio conferencing, voicemail, business telephone, video and fax. It integrates applications, data and voice on a common interface so that…

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