NatWest to help customers use online and mobile banking


Louise Eccles for the Daily Mail

Tech drive: Natwest is hiring more than 1,000 experts

Natwest is hiring more than 1,000 technology experts to help customers use online and mobile banking in branches.

By the end of April, there will be an expert in each NatWest in England and Wales and 200 in Royal Bank of Scotland branches.

Official data shows six in ten people in the UK use the internet to access their bank account.

While 87 per cent of people aged 25 to 34 use internet banking, this rate falls to 26 per cent among over-65s.

Jane Howard, of NatWest, says: ‘Banking is almost unrecognisable from 36 years ago. While more customers than ever are taking advantage of online banking, some people need support.’

The bank has invested £500,000 in…



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